Phantom WorkflowBook an audit Help shoppers compare products, find approved ingredient information, and get a useful answer without making your team search the catalog every time. Phantom connects product inquiries and post-purchase follow-up.
Keep your brand’s voice and approved product claims consistent. Hand uncertain or sensitive questions to your team.
See the workflowsAI agents, workflow automation, and integrations for skincare & cosmetics.
A product comparisonRequest Automation Human handoffBring one recurring task and the tools you use. We’ll identify what to assess first.
One possible starting point. We scope the connections and rules with your team.
“Which of these two moisturizers has a lighter finish?”
Compare approved texture and finish descriptions without inventing claims.
Interactive example · Select a stage to explore. Illustrative information, not a live system or client result.
Start with the task that keeps coming back. These examples show where a focused workflow could help.
A shopper describes a routine or preference in free text, but the team has to search product pages and prior messages to find a relevant starting point.
Organize the shopper's stated preferences and surface relevant products using approved catalog details, while presenting recommendations as product information rather than a diagnosis or treatment claim.
Ingredient questions can be difficult to answer consistently, especially when the shopper mentions sensitivities or asks whether a formula is suitable for a specific condition.
Provide verified ingredient and product-label information where available, identify what remains unanswered, and route health-related or uncertain questions to a qualified human response.
Shoppers compare shades or finishes using different descriptions, making it hard for the team to give a useful answer without overpromising a match.
Structure the stated preferences and compare published shade, finish, and use information, then invite human review when a match cannot be established from the available details.
A message about a product reaction, damaged packaging, or an unexpected result can be mistaken for a routine returns question and receive the wrong next step.
Separate product concerns from ordinary order support, capture the customer's description without interpreting it medically, and promptly route sensitive cases to the designated team.
Your team approves the product sources, recommendation boundaries, and escalation rules. The workflow does not diagnose skin conditions or promise that a product will treat, prevent, or cure a condition; sensitive concerns remain with a person using your established process.
We check supported integrations and account access, agree on a first build, and test ordinary requests and exceptions before launch. Maintenance and monitoring are defined in the scope.
Map your first workflowPractical questions about automation for skincare & cosmetics.
It can help organize preferences and surface products using information your team has approved, such as published ingredients, finish, shade, or intended cosmetic use. Recommendations should not diagnose a condition or make treatment claims.
The workflow can provide available label information and identify unanswered questions. If someone describes a reaction, condition, or uncertainty that calls for judgment, it should route the conversation to your designated human team.
Yes. It can organize the shopper's stated preferences and compare approved catalog descriptions. A person can review the response when the available product information does not support a confident comparison.
The workflow can prepare context and handle repeatable information gathering, leaving advisors with clearer conversations and more time for nuanced guidance. Your team defines when a person takes over.
Choose one recurring product question or support handoff. We will map the approved information, the limits of the answer, and the point where a beauty advisor or support specialist should take over.
Book my workflow audit30 minutes · Your tools · A practical next step